Shoppe Policy & Shipping Information
The London Dance Shoppe Store Policy:
We gladly accept exchanges or store credit of in-store or online purchases within 30 days for most items when accompanied by a receipt, is unworn and in original re-sellable condition.
We offer a store credit or exchange only and do not offer refunds. Regular stocked tights can be exchanged when in UNOPENED and un-torn packaging and accompanied by proof of purchase. Tights without a proof of purchase, or that were not purchased within the last 30 days are not eligible for exchange or store credit.
The following items are FINAL SALE – No exchanges or credit on:
Holiday Seasonal Items
Custom Made or Special Order Items
Final mark down items
Clearance/Sale priced merchandise
Any returns without a receipt will be credited at the last sale or promotional price.
If we do not currently have the item in stock, please expect an extra from 5-10 business days for arrival
SHIPPING & Online Exchanges:
Free Canada Post expedited shipping (Canada wide) on orders of $200+ [excludes orders that are over-sized] / Worldwide Shipping.
Live in London ON? Choose the pick up in store option at check out and you can pick up your order during our Shoppe Hours! During the peak dance season, we do also have the option of free local delivery to your dance studio. This is only between the beginning of August to the first week of September.
ONLINE SHIPPING ORDERS: If you receive your online order and you need to exchange for a different size, please email us to obtain a return shipping label. Once the item is shipped backed to us, we will send the new item! (Final sale items are not applicable) Back Orders: If we do not have the item you have ordered currently in stock, it will arrive to us from the supplier within 5-10 business days and then shipped to you. We will notify you if this occurs. However, at times, there are uncontrollable circumstances, where the supplier may indicate that the product is back ordered on their end and give and estimated arrival time. If this happens, we will contact you as soon as we are aware of this to let you know the new estimated time of arrival.
We glady accept exchanges or store credit for online purchases within 30 days for most items once they are returned to The London Dance Shoppe. Items must be un-worn and in original re-sellable condition.
Manufacturers’ warranties vary upon brand and type of product. If you believe the product you have purchased through The London Dance Shoppe has a manufactures’ defect policy. Please contact us immediately. LDS is committed to ensuring products function the way they are supposed to and we will deal with the manufacturer on your behalf. It is important you contact us without delay so that we will be equipped to best serve you as many manufacturers’ warranties have limitation on the amount of time since purchase and amount of wear and tear.